Tag Archives: Etiquette

Blog, Business Relation, Etiquette, Men, Professional Business Image, Women

Email Signatures Add Credibility, by Kimberly Law, AICI CIP

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As a business owner, everyday I receive unsolicited emails from companies promoting their products and services. Each of these business solicitors tell me their product can make my business more successful. They provide information about how they have researched my image & etiquette consulting business ‘Personal Impact Image Management International’. And why they feel I need their help.

Although I personally don’t like to receive unsolicited email, occasionally something will arrive in my outlook inbox that looks interesting and could potentially be of value to my business.

I read through the email with great interest and then arrive at the signature line. All too often they look like this:

emailThis email signature lacks credibility. Other then the person’s name, it does not tell me anything about the person or the company they work for.

  • It does not provide a company name,
  • It does not provide the company location,
  • It does not provide a contact telephone number,
  • This person is marketing website SEO –  however there is no indication they even have a website; and
  • The email address in the email signature is a gmail account which would lead the consumer to believe this is a personal email address rather than a business email address.

The signature below provides credibility to the company. There are no secrets.

email2A good email signature should include the following information:

  • Your name,
  • Your position (if applicable),
  • Company’s name,
  • Contact telephone number,
  • Company address (if applicable),
  • Company website; and
  • Contact email address.

Providing full information provides the potential client the opportunity to research your company before contacting you. This also provides reassurance to your potential client that you, your company and the product or service you are offering are credible.

Your personal image consultant,

Kimberly sig pic

Blog, Business Relation, Etiquette, Men, Networking, Women

Gift Giving at Work by Kimberly Law, Certified Image Consultant

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During the Christmas season although it may be customary to give gifts to friends and family it can be a little confusing at work. Especially when you don’t know the etiquette for gift giving and there is no written company policy.

Here are three tips to make office gift giving less awkward:images

  1. If you are new to the job, check the company policy for gift giving. Some company’s allow it and others don’t.  If office policy permits or promotes gift giving to co-workers or you are expected to play the role of secret Santa at your holiday party, stick to the limits and guidelines that have been suggested.
  2. If you have developed a friendship with a co-worker and want to give a gift that is beyond the expected, it should be given outside the work environment.
  3. Gifts for the boss are not generally expected and may be considered brown-nosing when undertaken alone. If you wish to buy your boss a gift, ask staff members to chip in for a group gift instead.

Happy Holidays!

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Blog, Men, Women

All the Best for your Winter Celebration Kimberly Law, AICI CIP

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With Diwali now past and American Thanksgiving coming up this week, November is kick off month for many cultural and religious winter celebrations. Depending on your imagesupbringing or culture, you may enjoy the festivities of Diwali, American Thanksgiving, Hanukkah, Christmas or another of the many celebrations during this November or December.

As we become more and more global it is important that we open our eyes and our hearts to the traditions of other cultures. We need to remember that even though all cultures are not all the same, we all deserve the same level of respect, acknowledgement and appreciation.

As you gather together with family and friends this Festive Season, I wish you and yours all the best for your celebration.

Happy Celebrating!!

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Etiquette, Men, travel, Women

Airplane Boarding Etiquette

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Over the past few years I have travelled by airplane for both business and pleasure and must say I have seen some of the best and worst behavior amongst the passengers. Before boarding or off-boarding your next flight use the following tips to show your consideration.

  • Boarding and off-boarding the airplane is no different than lining up for anything else. Wait your turn.
  • If you don’t have priority boarding, respect those who do. Wait for your seat row to be called for boarding and don’t push in front of others.
  • The same thing goes when leaving the airplane, Leave the plane in order of seating front to back. Allow those in front of you to exit first. Don’t shove and push your way to the front.
  • If you know it will take you longer to off-board due to carry-on luggage, small children or health issues. Wait in your seat to let others who are in a hurry leave the airplane first.

By waiting your turn and considering others, getting on and off the airplane will be more efficient and less frustrating for everyone. For more on travel etiquette see – How to Make Airplane Odors More Bearable

Dress for Success, Etiquette, Men, Professional business attire, Professional Business Image, travel, Wardrobe, Women

How To Make Airplane Odors More Bearable

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Unless you are traveling first class, the term personal space unfortunately does not apply on an airplane. Being in close contact with others over a long period of time can be unbearable, especially when unsatisfactory odors accompany them.  Here are three odors to consider before boarding an airplane:

  • With many airlines opting out of providing a meal for their passengers many of us bring food onto the plane to eat during our flight. When deciding what to bring consider your neighbours. While strong smelling foods may be appealing to you, they may not be appealing to the person sitting next to you. Whenever possible, choose food items with more subtle odors or odors that don’t linger.
  • Body odor is not only social killer; it can make the person sitting next to you on the airplane feel ill. Although it can be caused by lack of hygiene or dental care it is often as result of diet, health issues, smoking, or just too many hours cooped up on an airplane. Before leaving for the airport, take the time to take a shower. Brush your teeth before boarding the airplane and don’t forget to floss and gargle.
  • It may be your favourite fragrance, but it doesn’t mean those around you will appreciate it like you do. Many people are allergic to fragrance; many people are sensitive to fragrance; and many people just don’t like the smell of additional fragrance. Before you leave for the airport consider those who will be near you and apply your fragrance subtly or not at all.  Check out my blog post on Travel Packing Made Easy for more tips.
Business casual, Business Dress, Casual dress, Colour, Dress for Success, Make up, Make Up Tools, Professional business attire, Professional Business Image, Wardrobe, Women

How to Look Older and More Serious at Work

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I remember when I was in my 20’s and 30’s all I could think about was how to look older. It seemed that my friends and colleagues who looked older were taken more seriously… especially at work. If this is a challenge for you I would suggest the following:

Wear darker colours – Darker colours come across more mature and authoritative. By wearing them you might not look older but you will come across more experienced and will look like you know what you are talking about.

Wear make-up tastefully – For those of us women who look young, we tend to look even younger when we don’t wear make-up. Make-up will not only make you look older, but is the finishing touch in the wardrobe package. When worn tastefully, it draws attention to your face and will increase your look of authority.

Tame the mane – Big hair or long distracting hair will make you look less mature, less serious and less polished. To focus attention on your abilities rather than your hair, keep it neat and away from your face. This can be done by cutting or tying it back.

Don’t be a walking bill-board – Although we do want our clothing and accessories to appear up-to-date and current at work; we don’t want to be a walking bill-board for all of the latest in fashion styles and accessories. When choosing accessories for the workplace… less is better – less quantity; fewer details and smaller scale.

Dining Etiquette, Etiquette, Men, Networking, verbal communication

What Not to Do at the Company Picnic

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A while back I wrote an article called ‘What Not to Wear to the Company Picnic’. I received lots of great feedback on the article. However it is not just how you look at the company picnic that is important. How you behave at the company picnic counts just as much. Since picnic and barbeque season has finally arrived, here are a few tips:

  • RSVP in a timely fashion and in the specified timeframe – Just because it is a casual gathering it doesn’t mean ‘just show up’.
  • Confirm who is invited – Family and friend aren’t always on the guest list.
  • Don’t barge in – Wait your turn in the food line-up
  • Serving utensils are there for a reason – Use the serving utensils not your fingers
  • No double dipping – veggies and dip; chips and dip; Veggies & dip-dip?? NEVER
  • Leave some for the rest – take one burger not two. Go back for seconds only after everyone has been served.
  • Play the game but play fair – this is no place for competitiveness
  • Clean up after yourself – Don’t leave litter for others to clean up after you.
  • Help the host – Hosting a picnic is a lot of work. Make it more enjoyable for your host by offering to help.

These are just a few tips to make your summer corporate activities more enjoyable for all. Click here for Additional Etiquette Tips on – How to be the Perfect Guest.

Business casual, Etiquette, Men, Women

Handshakes

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When meeting and greeting for the first time, be sincere, stick to the rules of etiquette and be sensitive to the person’s strength.

Make eye contact, smile and shake hands, repeating the person’s name in the greeting. For example:

  • “Hello Mary. It’s nice to meet you, I am …;hands
  • Or ‘It’s a pleasure to meet you.”

The most formal greeting would be

  • “How do you do, Mary, I am…” The reply to “How do you do.” is “How do you do.”

If you would like to meet someone, when approaching that person:

  1. Make eye contact and smile.
  2. Introduce yourself with your first and last name.
  3. Shake hands firmly, web to web. Lean into the handshake. Hands should be vertically parallel.  Shake hands 2-3 pumps.

This shows confidence and sincerity

Handshakes to avoid

  • The bone crusher – some people have no idea how strong their grip is.
  • The limp handshake (sometimes called the dead fish) – gives a non-confident, wishy-washy impression.
  • The power grip (when someone grips with their hand on top) – in body language this indicates that the person perceives themselves as more important or is trying to get the upper hand.
  • Gabbing the finger tips sometimes very softly-  this can be a cultural difference not unusual on some Asian cultures – in western society we prefer a web to web handshake

These handshakes are a bit too friendly for business. You may be perceived as coming on too strong. Better to be saved for friends and family.

  • 2 handed handshake (when you cup both hands around the other persons hand) – is very nurturing and friendly.
  • Keep your hands to yourself. Avoid shaking hands while holding the other persons elbow or shoulder – too friendly for business

For another way to get a grip on your handshake watch the video on Living Vancouver with host, Jaeny Baik and Kimberly Law, AICI CIP. Click on Watch the Show in the top menu and then on It’s a Living in the right column.

Colour, Look Younger, Make up, Women

Why Wear Matte Make-up

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Matte cosmetics appear flat on the skin. A dark matte product will absorb more light than a dark frosted colour, making the area appear more receded. A matte light colour will appear flat on the skin compared to a shiny, light colour.

Use medium to deep make-up colours with a matte finish on facial areas that you which to look pushed back. This application applied under the cheek bones, in the crease above the eye lid and other areas will add definition to your facial features.

Business casual, Etiquette, Men, Networking, Women

Handshakes

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As society becomes more and more global, the role of the handshake also becomes more and more confusing. Even though most cultures would agree that a handshake is the most universal greeting in a business setting, each individual culture has it’s local customs and it’s own interpretation of the ultimate handshake. Because of this it is important to take the time learn about the  one thing that is agreed upon internationally,  that the handshake is appropriate in any business setting upon and before leaving.