For centuries, handwritten letters delivered by messengers or post were the only form of written correspondence. Over time typewriters became the norm, but the delivery system remained the same. Now with the explosion of email we are able to correspond at lightning speed. Even though it is fast and easy, there are times when electronics just won’t do.

Thank You

If you are given a gift, are the recipient of a favour, have received excellent service or have been interviewed for a job, send a thank you as soon as possible. Even though email is a fast and easy way to say thank you, a hand written thank you note, letter, or card shows you have taken the time to put it in writing and will come across more sincere.

Sympathy

Sympathy is not the right time for email. If you are close to someone whose family member has died, send a handwritten sympathy letter or card as soon as you hear the news. If you learn about the death of someone who is connected to you in some way, the card or letter is sent to the person you know the best.

Apology

When you have hurt someone’s feelings, pick up the phone or apologise face-to-face. For an extra nice gesture follow up with a handwritten note.

Email definitely has its place. It is fast; it is easy; but in some situations a call or handwritten note is more effective. Before going to your computer, take the time to consider the purpose and consider the person you are corresponding to.

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