Tag Archives: Etiquette

9 Steps to Breaking Bread with Ease and Grace

If you have ever been unsure of which bread plate is yours; or whether you are supposed to butter the whole slice of bread. You are not alone. As an etiquette expert many of my clients and friends ask about the etiquette of eating bread and rolls. Here are the steps to take next time you are faced with the challenge of breaking bread.

  1. Your bread plate is the one to the left of your place setting.
  2. Don’t reach; Ask the person closest to the bread basket to pass it to you.
  3. Take the bread or roll and place it on your bread plate.
  4. Ask the person closest to the butter dish to pass it to you.
  5. Using the butter serving utensil (if there is one) or your butter knife (if there is no serving utensil), place some butter on your bread plate.
  6. Rip off a small piece of bread / roll, the appropriate size for one or two bites.
  7. Butter that piece of bread / roll holding it on the plate while spreading the butter.
  8. Eat it with your mouth closed and enjoy!
  9. Repeat…

Use this etiquette for Holiday Dining and Everyday Dining…Happy Holidays!

Hat Etiquette

It’s not just baseball caps anymore… This season hats are hot. They are everywhere and they come in every style for both men and women. Recently clients have asked questions about hat etiquette. So here are a few tips:

In the past when hats were popular there was a distinction between men’s and women’s hats. And each had its own rules of etiquette.

Traditionally men would tip their hats to say hello and they would always be taken off indoors and / or before sitting down at the table to eat.

Women’s hats were considered part of their outfit. They were pinned into their hair so they would stay in place during the day. When socializing inside they would keep their hat on as an accessory, even at the dining table.

These days, hats are worn for function and fashion. As women have adopted men’s hat styles as their own, the line for gender specific hats and etiquette has become grey.

For men the rule remains the same. Please remove your hat or cap when coming inside and always before sitting down at the dining table.

Women should remove their hat if it is for function or if it is a traditional men’s style hat or cap. If the hat has feminine details and forms part of an outfit it may be worn as an inside accessory.

This Hanukah, Christmas and New Year show respect to your family and friends with Hat Etiquette…

Cutlery Etiquette How to Make a Great Impression

I have travelled quite a bit over the past few years and one of the things I have noticed is that many restaurants have moved away from traditional place settings at the dining table. Although I suspect that this is part of their branding efforts to be seen as upbeat and unique, it can also be confusing and occasionally embarrassing for their patrons. This makes it more important than ever to familiarize yourself with various types of cutlery and know how to use them.
If the table is set traditionally, utensils are used starting from outside the place setting, and working in. If it isn’t use the appropriate utensil.
When holding a knife the fork is always held in the left hand. When in the left hand, the fork is held with the tines facing down. The knife is held in the right hand with the index finger on top. When eating American style after cutting the food, the knife is placed on the upper right corner of the plate and the fork is transferred to the right hand with the tines facing up for eating.

Here are a few more tips:

  • Only begin eating when everyone has been served.  The host picks up his or her cutlery first.
  • Once a piece of cutlery is picked up, it is never put back on the table.  It lies on the plate with the handle resting on the rim.
  • When taking butter, use the butter knife or serving utensil to place it on your bread plate. Then use your butter knife (spreader) to butter your bread.
  • Leave spoons on the service plate or saucer. An exception is made if the soup plate or soup cup has no service plate.

If you want to take a break, but don’t want your plate taken away, signal this by placing the fork and knife at right angles on the plate, tines facing down.

  • When dining American Style, hands go in the lap. Wrists, arms and elbows stay off the table.
  • When eating European Style, keep hands and wrists above the table at all times.

With either style the elbows stay off the table until the meal has ended.

When the meal is finished, place your fork and knife on the plate diagonally like the 10:20 clock position. The knife sits above the fork with the blade facing toward it. Napkin goes to the left of the plate… never on it. In some regions it is the custom to place the fork and knife vertically in the centre of the plate instead of the 10:20 position.

Texting and BlackBerry Etiquette – Kimberly Law

About a year ago three teenage cousins were invited by their grandparents to go out for dinner and then to a play. They all seemed excited about the activity until they arrived at the restaurant. After they arrived, two of the three girls received text messages. Instead of shutting off their cell phones and enjoying the company of their grandparents and each other,  they started text messaging their friends and each other. This left the grandparents and the third cousin sitting there feeling left out, annoyed and uncomfortable. At the theatre they continued text messaging throughout the play. Each time a text was received the phone would vibrate and the light came on, annoying the people around them. It was also embarrassing and insulting to the grandparents.

Unfortunately this is a commons story and it happens often. When it comes to cell phones and text messaging we often forget our manners and etiquette. We don’t consider how the people around us might feel. Think about the last time you were kept waiting while somone you were with had an non-important texting conversation.

Some people think that portable devices such as BlackBerry’s used for texting, emailing and planning your day follow different rules of etiquette then should be followed for chatting on a cell telephone. I think that most would agree they are generally less annoying then being forced to listen in on a cell phone conversation just because you happened to be at the wrong place at the wrong time. However, just because they are more private and less disruptive then cell phones it, doesn’t mean you should use them at anytime. Checking and responding to e-mail, text messaging or planning your day on a portable device during these times is just plain rude!

  • During a meeting, public event, lecture or in a classroom.
  • Restaurants. (Unless you are alone)
  • Places of worship, weddings & funerals.
  • In someone else’s home or office.
  • While socialising with others face-to-face.

When using any kind of electronic conversational device for texting, emailing or talking, consider the people around you and on the other end of the conversation.

Cell Phone Etiquette – By Kimberly Law AICI CIP

Cell phones are everywhere and used all the time. Over the past few years, cell phone use and misuse have gotten out of control. They can cause everything from general disturbances to road-rage. When it comes to mobile phones, be courteous to others and use a little common sense. Consider the following cell phone etiquette tips:

  • Keep cell phone calls quick and to the point.
  • Chat or text on cell phones when you are alone, not in public.
  • Quirky ring tones can be very annoying. When in a public place or business setting, set phones on silence, vibrate or use a traditional ring tone.
  • In a business setting, personal cell phones should be turned off.
  • Keep personal matters personal by having these discussions in private.
  • Don’t disturb people around you while talking on your mobile phone.  Keep your distance from other people while talking.
  • Don’t yell. Monitor the loudness of your voice and keep it at a low to moderate level.
  • Use hands free devices while driving, for your safety and to alleviate the aggravation of those driving next to you.

Cell phones should be turned off in the following circumstances:

  • During a meeting, public event, lecture or in a classroom.
  • Restaurants.
  • Places of worship, weddings & funerals.
  • While watching a movie, play, or musical event.
  • In someone else’s home or office.
  • Public transportation.
  • Hospitals.
  • Elevators.
  • Any time you may be disturbing others.

TECHNOLOGY VS CIVILITY – BY KIMBERLY LAW AICI CIP

In the Toronto Sun today there is an article called Rules of dumb, has our high-tech evolution resulted in a lower standard of etiquette? It mentions a situation where a teacher took a cell phone away from a student and then read all of her saved text messages in front of the class. Obviously he did this out of frustration over the perceived lack of respect. However, were his actions more respectful? He obviously embarrassed the student.
Catherine Bell of Prime Impressions shares some great comments in this article on cell phones and technology from an etiquette perspective. When asked if the rules have changed, she says that the rules haven’t changed, but that people’s perceptions of them have changed and that is just as important. “The whole idea of civility and respect is wanting in all environments,” she says. “They’re throwing out the window the consideration for the people around them.”
So I guess the question is, whether consideration for the people around us is still important. Or has society evolved to a place where taking other people into consideration by using manners and etiquette is no longer important? And if so will this lead to a continuation of civilization as we know it or will it lead to chaos?

From my perspective as a certified image consultant and etiquette expert, it would seem that a society lacking in civility would be taking a step backward. Civility evolved over time to create order and respect in the lives of others and ours. However, lately I have seen examples of incivility everywhere. It is my personal belief that we need to get back to basics and consider before hand how our actions might affect others. Then act appropriately.

My Take on Recession Etiquette

I received a call from CBC radio last week asking me questions about Recession Etiquette. At first I was a bit surprised because I had never heard of Recession Etiquette. I couldn’t believe that there was a certain set of rules that we were supposed to follow while in a recession. It didn’t make sense to me at all.

But the more I listened to the person interviewing me, the more I realised that what she was really asking about was not a special kind of etiquette called recession etiquette. She wanted to know how we should treat people who are personally affected by the downturn in the economy. She also wanted to know if there were etiquette rules of behavior that people struggling financially should follow. Although I understood what information she wanted and I believe I answered her questions, I am still struggling with this term ‘Recession Etiquette’. I don’t know who coined the term Recession Etiquette, but I have to say that I disagree with the terminology.

Let’s face it, although many of us are affected by the global downturn there are not any special rules of behaviour that suddenly became important over the past year that were not important before. Almost everyone I know has gone through their own personal recession at one time or another.  And this is an important issue no matter if there is a formal recession, or not.

If we think about the definition of etiquette compared to the definition of manners, Etiquette is the rules of conduct that we follow as a society. Manners are about being sensitive to others and making them feel comfortable. In other words, ‘the golden rule’;

In my opinion as an professional image/ etiquette consultant, if you are ever in a situation where you need to choose between following the rules of etiquette or using your manners by being sensitive to the needs of others, always choose manners first. Etiquette comes second.

Here is my take on some how to handle 4 situations that you might face during any recession.

If someone you know has lost their job; let them know that you heard they lost their job and let them know that you are there to help in any way you can. Be sensitive to whether they want to talk about it or not. And go with the flow without pushing the subject. According to western etiquette, money is considered a taboo topic. It is not appropriate to ask questions about someone’s finances. In this situation, some people will want to talk about what they are going through and others will not. Be open to listening and responding. However, if you get the feeling they don’t want to talk about it, be respectful and move onto a different topic.

Don’t assume that just because the person doesn’t have a job that they don’t want to socialize. Suggest free or inexpensive activities. Every community has them. During the day, go for a picnic rather than going to a restaurant.  Go on a hike, play tennis or take the dogs for a long walk. In the evening get together at home: Play a game or watch a movie on TV.

Clients often ask me if it is alright to split the bill or ask for separate checks when dining out. Of course it is. Just make everyone knows this ahead of time. If you are on a budget, asking for separate checks is the best way to handle things if you concerned about the difference in what might be ordered.

When dining out, don’t forget to account for the tip in your dining budget. Remember, the service staff members generally receive a low salary and rely on their tips to get by. If the tip is a concern, suggest dining at a less expensive restaurant instead.

Since the recession is something that has affected most of us, one way or another, I would like to open up this topic and get your feedback, your etiquette questions and your comments. How has the recession impacted your social behaviour, reactions and responses? What do you think about the idea of recession etiquette?

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Handshakes

When meeting and greeting for the first time, be sincere, stick to the rules of etiquette and be sensitive to the person’s strength.

Make eye contact, smile and shake hands, repeating the person’s name in the greeting. For example:

  • “Hello Mary. It’s nice to meet you, I am …;
  • Or ‘It’s a pleasure to meet you.”

The most formal greeting would be

  • “How do you do, Mary, I am…” The reply to “How do you do.” is “How do you do.”

If you would like to meet someone, when approaching that person:

  1. Make eye contact and smile.
  2. Introduce yourself with your first and last name.
  3. Shake hands firmly, web to web. Lean into the handshake. Hands should be vertically parallel.  Shake hands 2-3 pumps.

This shows confidence and sincerity

Handshakes to avoid

  • The bone crusher – some people have no idea how strong their grip is.
  • The limp handshake (sometimes called the dead fish) – gives a non-confident wishy-washy impression.
  • The power grip (when someone grips with their hand on top) – in body language this indicates that the person perceives themselves as more important or is trying to get the upper hand.
  • Gabbing the finger tips sometimes very softly-  this can be a cultural difference not unusual on some Asian cultures – in western society we prefer a web to web handshake

These handshakes are a bit too friendly for business. You may be perceived as coming on too strong. Better to be saved for friends and family.

  • 2 handed handshake (when you cup both hands around the other persons hand) – is very nurturing and friendly.
  • Keep your hands to yourself. Avoid shaking hands while holding the other persons elbow or shoulder – too friendly for business

For another way to get a grip on your handshake watch the video on Living Vancouver with host, Jaeny Baik and Kimberly Law, AICI CIP. Click on Watch the Show in the top menu and then on It’s a Living in the right column.