Personal Impact Guide to IITTI Level 1 Standard: Business Behaviour
Etiquette is defined by the rules we live by, established over time to create civility as society evolves. As we become more and more global these rules often become blurred due to different cultural beliefs, geographical locations and economic backgrounds. This can make the boundaries of etiquette unclear, unless you have an adaptive understanding of each individual society; and it can lead to miscommunications affecting not only your social interaction but also your business success in our competitive global economy.
Because of this, the role of manners has become even more important. Manners are based on courtesy, polite behaviour and consideration for others. In-other words, manners, are about human relationships. In business, ‘Minding Your Manners Everyday Matters’ bridges the gap between rules and courtesy, and conforms to the Institute of Image Training & Testing (IITTI) International Standard for business etiquette, providing dos and don’ts for every situation.
For those of you who plan to sit for the IITTI Level I exam, Minding Your Manners Everyday Matters is your study guide for the Professional Behaviour component of the IITTI Level 1 certification exam.
What is IITTI Certification?
The Institute of Image Training & Testing International www.iitti.org is an international non-profit organization dedicated to global business etiquette standardization.
IITTI (pronounced “ET”), is a standardized, independent testing system for business image and etiquette. The IITTI certification serves as the ‘ISO’ system for corporate image and etiquette standards. It provides a uniform way for employers and job-seekers to measure soft skills that are critical to business success.
International business etiquette is a key component to being successful in today’s highly competitive global environment. This guide provides everything you need to know to for the business behaviour component of the exam. One of our main objectives in writing this guide was to cover the content in the exam. We don’t want to waste your time. This guide is fast paced and fluff-free. We suggest reading through it a number of times, as repetition is an important part of learning new information and concepts.
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